1. Damage:

We reserve the right to charge your credit/debit card for any damages to your room or the hotel during your stay or for any items that are missing when you leave. This includes damage or staining to any of our linen or soft furnishings. We also reserve the right to judge acceptable levels of noise and suitable behaviour that may compromise the enjoyment of other guests. If no reasonable action is taken by the guest when asked to do so, we reserve the right to terminate the booking without being liable for a refund or compensation. We reserve the right to charge your credit/debit card the amount equal to your room rate if you are found to be smoking or vaping on the hotel premises. Room keys that are not returned upon check-out or lost during your stay, are subject to a £30 fee which will be charged to the card on file.

2. Payment Transactions:

All payment transactions are handled by a third party payment gateway ‘Little Hotelier Payments’, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit card details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms. We do not accept cash payments.

3. Refund Transactions

Margate House will process your refund and credit the card you used for your booking within 24 hours of the request. Once that has happened, your bank will take care of the rest but please note that depending on the bank it may take them up to 7 working days to post the credit to your account, and up to 2 billing cycles to then show on your statement – unfortunately we have no control over this.

4. Room Deposits/Cancellation Policy:

Rates require full pre-payment at time of booking. Your rate does not include any incidental charges which you may incur during your stay and these are payable on departure. Please refer to the cancellation policy stated on your confirmation or at the point of booking. To be eligible for a full refund, cancellations must be made 72 hours prior to arrival. Cancellations after this time will result in us retaining the full charge for your stay. If we are forced to close the hotel due to unforeseen circumstances, bookings can be transferred or cancelled at no charge.No refunds will be made to rooms booked under promotional rates and offers.

5. Group Bookings:

A maximum of three parties can book online for any group stay. Any booking of more than one room we class as a group, and would be subject to amended Terms & Conditions. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, Margate House reserves the right to amend/cancel these reservations and enforce group terms and conditions to those bookings. For group bookings (i.e. for more than two rooms) to be eligible for a full refund we need notice by 2pm, 30 days prior to arrival. If we manage to take another reservation within the charging period for a late cancellation, we will refund your booking amount for each room filled. Any amendment to the original booking is also subject to this cancellation policy.

6. Check-in and check-out

Check in is from 4pm and checkout is 12 noon. At Margate House we understand the importance of flexibility in your travel plans. While we strive to accommodate early check-ins and late check-outs whenever possible, our ability to do so is subject to the current occupancy of the hotel.
If you find yourself in need of an early check-in or late check-out, please feel free to inquire with a member of our team. While we cannot guarantee availability, we will certainly do our best to accommodate your request and make your stay as convenient and comfortable as possible.

7. Children

Children: We regret to inform you that our hotel does not accommodate children or babies. While we strive to create a peaceful and tranquil environment for all our guests, we have found that our facilities and amenities are not suitable for young children.

8. Dogs

We kindly ask our guests to note that while we warmly welcome service animals such as guide dogs, we regret to inform you that we do not permit other dogs or other pets on the premises. This policy is in place to ensure the comfort and safety of all our guests. We understand the significance of service animals and are committed to accommodating their needs. Should you require further assistance or clarification regarding our policy, please do not hesitate to contact us.

9. Bills

Before departing the hotel, guests are requied to settle all bills in full. Payment at a later date is not available as an option.

10. Our neighbours

We kindly request that all guests maintain a quiet demeanour when entering or exiting the premises of the hotel, as well as while in the vicinity , to honour our neighbouring residents.

11. Car Parking

You can park anywhere round the square for free.